Terms & conditions

Scuba diving excursions

Booking policy

A deposit of 40% is required for dive packages or at least a 1-day trip. Places cannot be held without confirmation of payment. The deposit is payable by major credit card via PayPal (PayPal does not support Thai Baht for American Express).

Confirmation

You will receive an email confirmation on payment. You must reply with:

1. each participant's name, date of birth, weight (kg), height (cm) and shoe size;
2. passport number and nationality;
3. certification level, date of last dive and total dives;
4. vegetarian food request.

Balance

The balance is payable on the first day of activity in THB, by cash, credit card or domestic bank transfer.

Refunds

100% until 48 hours before the trip. Free rescheduling is subject to availability. There are no refunds once a tour has begun.

Cancellations and no shows

Cancellation under 48 hours is charged in full. A no show is charged at full price. There are no refunds for late arrival at the meeting point.

Procedure

Cancel by email to [email protected]. Cancellations are confirmed within approximately 24–48 hours, and funds are returned within approximately 48–72 hours to the original account.

Important

Bookings without personal details by 1pm the day before are treated as a no-show, with no refund. Planning is finalised at 1pm the day before.

Group booking policy

Scuba diving trips and Discover Scuba Diving

For groups of more than four guests, the charter-boat cancellation policy applies.

Charter boat

Bookings

Bookings are not complete until a 40% deposit is paid; boats cannot be held without it. The deposit is payable by credit card via PayPal (PayPal does not support Thai Baht for American Express).

Confirmation

Reply to the confirmation email with:

1. name, date of birth, and if diving, weight, height and shoe size;
2. passport number and nationality;
3. if diving, certification level, date of last dive and total dives;
4. vegetarian food request.

Balance

The balance is due 7 days before departure.

Refund and cancellation

There is no refund within 7 days of the trip. Cancellation between 14 and 7 days before the trip carries a 40% fee, with one reschedule within 2 weeks if available. Cancellation 6 days before, and no shows, are charged at full price with no refund. There are no refunds once a tour has begun.

Procedure

Cancel by email to [email protected]. Cancellations are confirmed within approximately 24–48 hours, and funds are returned within approximately 48–72 hours.

Important

No personal details by 4pm the day before is treated as a no show, with no refund. Planning is finalised at 6pm the day before.

Scuba diving courses and Try Scuba Diving

Booking

Bookings are not complete until a 40% deposit is paid. eLearning must be completed and forms signed digitally before the course starts.

Confirmation

Reply with:

1. name, date of birth, weight, height and shoe size;
2. passport number and nationality;
3. if applicable, certification level, last dive date and total dives;
4. vegetarian food request.

Balance

The balance is payable on the first day of the course in THB, by cash, card or domestic transfer. Card payment is not available for courses starting at the swimming pool.

Refund and cancellation

You may reschedule until 48 hours before day one, within 3 months. After 3 months the deposit is invalid and a new one is required. If you start the course and stop for any reason, the full amount is due; new dates may be rescheduled within 3 months. Where boat trips are involved, the Scuba Diving Excursion policy applies.

Important

No details by 4pm the day before is treated as a no show, with no refund. Planning is finalised at 6pm the day before.

Liveaboards

Bookings

A 30% deposit confirms the cruise. The remaining 70% is due 45 days before departure. If the balance is not received in time, the booking may be cancelled and the spaces resold.

Refund and cancellation

Cancellations are only acknowledged in writing by email to [email protected]; the cancellation date is the date the notice is received. 45 days or more before departure: the deposit is forfeited. Within 45 days of departure: 100% of the tour price.

Snorkeling tours

Bookings

Bookings are not complete until payment is made. Payment is by major credit card through PayPal (no card fees; PayPal does not support Thai Baht for American Express). Reply to the confirmation email with the full name, date of birth, passport number and nationality for every participant; the hotel name and location; and any dietary restrictions.

Details must be emailed no later than 6:00pm the day before, otherwise no pick-up can be scheduled.

Refund and cancellation

100% refund up to 2 days before. Between 48 and 24 hours before, a 50% fee applies. Within 24 hours, and no shows, are charged at full price with no refund. There are NO refunds for Similan Islands National Park trips, as the park tickets are pre-purchased and personalised; no rescheduling is possible. There are no refunds once a tour has begun.

Cancel by email to [email protected]. Cancellations are confirmed within approximately 24–48 hours, and funds are returned within approximately 48–72 hours.

No hotel location by 18:00 the day before is treated as a no show, with no refund. The pick-up schedule is finalised at 18:00 the day before.

General terms and conditions

Payment methods

Payment is in THB only, by:

• cash;
• credit card via PayPal;
• credit card in the shop;
• bank transfer with Wise — the customer covers all bank charges on both sides, and any exchange-rate losses are settled on the final invoice.

ATMs in Thailand

The typical limit is around 20,000 THB per 24 hours, varying by bank and card. Use ATMs at bank branches rather than supermarkets to reduce the risk of skimming.

Children

Children are welcome, but these are ocean tours with up to 2 hours over open water and long days. Tour insurance, like most policies in Thailand, does not cover children under 4. Parents are responsible for supervision and safety on board.

Weather and safety

If Aloha Under The Sea Adventures Co., Ltd cancels for weather, boat or engine problems, a 100% refund is given. There are no refunds once a trip has begun. The captain has final authority to divert to an alternate site for safety.

Liability

We are not liable in contract or tort for injury, loss, damage or inconvenience caused directly or indirectly by the services provided, force majeure, or events outside our control, including war, civil disturbance, weather, acts of God, acts of government, accidents, equipment failure, protests, vehicles or industrial disputes.

Snorkeling group tours

Operators are chosen carefully and inspected regularly, but Aloha Under The Sea Adventures Co., Ltd acts only as an agent for the individual tour operators and is not liable for losses, damages, delays or claims arising from any failure by the operator.

Changes to itinerary

We reserve the right to change any published itinerary or charter content without notice where sea or weather conditions require it.

Insurance

Scuba diving and dive courses are covered by Aloha Under The Sea Adventures Co., Ltd under AIG. Snorkeling boat tours are covered under the boat owners' policy.

Our business practices

We value doing business on a handshake, but are obliged to follow the guidelines of the modern world.