GENERAL TERMS AND CONDITIONS
- Payment Currency: Payments are accepted in Thai Baht (THB) only.
- Cash: Cash payments are accepted.
- Credit Card via PayPal: Major credit cards can be used for payment through PayPal’s secure payment gateway.
- Credit Card in our Shop: Major credit cards can be used for payment directly at our shop.
- Bank Transfer with Wise: Please contact us for bank transfer details. All bank charges must be covered by the customer for both banks. Any losses arising from foreign currency exchange rates during transfers will be addressed in the final invoice.
ATM Usage in Thailand:
- Withdrawal Limit: ATMs in Thailand typically have a daily withdrawal limit of around 10,000 THB per 24 hours. Please note that this limit may vary depending on the bank and card type.
- Recommended Usage: It is recommended to use ATMs at bank branches rather than at supermarkets or other places to minimize the risk of card skimming.
- Welcome to Join: Children are welcome on our tours. However, please consider that these are ocean tours involving travel over open water for up to 2 hours. The tours are long days and should be carefully considered before booking.
- Supervision and Safety: Please be aware that our tour insurance, like most policies in Thailand, does not cover children under 4 years old. You are personally responsible for the supervision and safety of your children on board.
WEATHER / SAFETY:
- Cancellations by Aloha Ocean Adventures Co., Ltd: In the event of adverse weather conditions, boat issues, or engine problems, resulting in the cancellation of your scheduled trip by Aloha Ocean Adventures Co., Ltd, a full refund of 100% will be provided.
- No Refunds after Trip Start: Once a trip has begun, no refunds are available. We will make every effort to find safe and suitable dive/snorkeling sites for your tour and ensure you have a wonderful day. Even on rainy days, underwater experiences can still be great.
- Captain’s Decision: Please understand that there may be instances where the boat is forced to divert to an alternate location (e.g., Phi Phi to Racha Yai) due to high waves posing a risk. The captain has the final authority to decide the destination based on weather and safety considerations on the day of the tour.
We shall not be liable in contract or tort for any injury, loss, damage, or inconvenience caused directly or indirectly by the services we provide, force majeure, or any other events outside of our control. This includes but is not limited to war, civil disturbances, weather conditions, acts of God, acts of government, accidents, machinery or equipment failure, protests, vehicles, or industrial disputes.
SNORKELING GROUP TOURS:
We carefully choose our tour operators and conduct inspections regularly. However, Aloha Ocean Adventures Co., Ltd. acts only as an agent for the individual tour operators and shall not be liable for any losses, damages, delays, or claims incurred from any failure by the tour operator.
CHANGES TO ITINERARY:
We reserve the right to make changes to any published itinerary or charter content without notice if sea or weather conditions require such changes to be made.
- Scuba Diving and Dive Courses: Insurance coverage for scuba diving and dive courses is provided by Aloha Ocean Adventures Co., Ltd. under AIG.
- Snorkeling Boat Tours: Snorkeling boat tours are covered under the boat owners’ policy.
OUR BUSINESS PRACTICES:
We value the concept of doing business on a handshake. However, we are obliged to adhere to the guidelines of the modern world.