GENERAL TERMS AND CONDITIONS
Payments are accepted in THB only and by:
- Any major credit card via PayPal. Please add 4.6% on top of the total as these are the PayPal fees. (For deposit payments we do not charge fees except Liveaboards / Rebreather activities)
- Any major credit card in our Shop. Please add 3% on top of the total as these are the PayPal fees.
- Bank Transfer with Transferwise – please contact us for details – All bank charges must be covered by customer for both banks.
- Any losses that arise from foreign currency exchange rates during transfers will be addressed in the last invoice.
ATM’s in Thailand: With most of the bank cards and credit cards, the ATM’s in Thailand only allow you to take around 10,000 THB per 24 hours. We recommend only to use the ATM’s at the Bank Branches and not at supermarkets or other places due to Card Skimming.
Children are welcome but please bear in mind that these are ocean tours and involve travel over open ocean of up to 2 hours. The tours are a very long day and should be considered before booking. Our tour insurance, as with the majority of policies in Thailand do not cover children under 4 – this is not to imply that children under 4 are free. Your are personally in charge for the supervision and safety of your children on board.
WEATHER / SAFETY
Cancellations made by Aloha Ocean Adventures Co., Ltd prior to the departure of your scheduled trip due to adverse weather conditions / boat / engine problems will receive 100% full refunds.
Once a trip has begun – NO REFUNDS are available. We will make every attempt to find safe and suitable dive sites / snorkeling sites for your tour and make your day as wonderful as possible. A rainy day is still a great day to be underwater.
Please understand there are times that the boat may be forced to divert to an alternate location (ex. Phi Phi to Racha Yai) if the waves become too great of a risk. The Captain makes the final decision on destination in cases of weather/safety on the day of the tour.
We shall not be liable in contract or tort for any injury, loss, damage, inconvenience caused directly or indirectly by the services we supply, force majeure, or any other events outside of our control, including but not limited to war, civil disturbance, weather conditions, acts of God, acts of government, accidents to or failure of machinery, equipment, protests, vehicles or industrial disputes.
SNORKELING GROUP TOURS
We choose our tour operators carefully and do inspections several times in a year. Nevertheless Aloha Ocean Adventures Co., Ltd. acts only as the agent for the individual tour operators and shall not be liable for any losses, damages, delays and claims what so ever incurred from any failure by the tour operator.
CHANGES TO ITINERARY
We reserve the right to change any published itinerary / charter content without notice if sea or weather conditions deem such changes to be made.
Insurance coverage for Scuba diving, Dive courses are provided by Aloha Ocean Adventures Co., Ltd. under AIG. Women who are pregnant, children 4 and under, and persons over 70 are excluded from coverage under this policy. Snorkeling boat tours are covered under the boat owners policy.
OUR BUSINESS PRACTICES
We love the idea of doing business on a handshake. Unfortunately, times have changed and we are forced to follow the guidelines of the modern world.
Unlike some companies operating in Thailand, ours is 100% legal, fully insured, we pay our taxes and we take safety very seriously. It may make our costs a little higher, but we believe it is worth it for our customers safety and protection. There are cheaper tours and companies out there and if our prices and safety standards are too high, we will happily point you in the direction of someone that will provide what you are looking for.